Calle 12 en 20 y, 25 Av. Sur #230, Centro,
77710 Playa del Carmen, Q.R., Mexico
Mon-Sun | 9AM-6:30PM

FAQs

Get ready to embark on your next adventure with Playa Yachting

Are there any other fees?

The following fees must be paid separately on-site upon arrival when you arrive at the Marina.

The total fee is USD $20.00 or MXN $400.00 per person, as is broken down as follows:

  • Puerto Aventuras Marina entrance fee: USD $16.00 or MXN $320.00 per person
  • Conanp fee (“Commission of National Protected Areas.”: USD $4.00 or MXN $80.00 per person.

Can we bring kids and children on board?

Yes. Just note that you have to be fully responsible for your kids and must keep watch of them at all times. Again, safety is our number one priority so we ask you to be extremely vigilant of the safety of your children if they are coming onboard.

If i get sea sick what would you recommend?

We pick and try to go in less wavy areas to avoid anyone getting sick and we have different locations to visit that have calmer water. In the case you are feeling sick we recommend motion sickness Dramamine. It's highly recommended to only take one pill if any and not drink to much since the combination can get you sick as well. Please consult with your doctor.

What happens if we are running late?

If you are running late please let us now. We encourage you to arrive 15 to 20 mins earlier than the scheduled time to make sure you take advantage of the full experience. Keep in mind that time will be deducted from the total tour if you arrive late since we will likely have others tours before and after yours.

Can we bring our personal alcohol on board?

Most of our prices are set with different open bar options. If you want to bring you own please request and we will check with the crew.

Is gratuity included for the tour guide?

Gratuity is NOT included in the price. We leave that up to your discretion.

What should I bring?
  • A towel if you would like to go swimming and your swim gear
  • ECO-FRIENDLY sunscreen (if it is a spray, be sure to apply it before boarding their vessels so as not to slip)
  • A sarong, light jacket, or scarf as sometimes it can be a little chilly with the wind
  • Sunglasses
  • We have a Bluetooth system, so feel free to bring your phone or table if you want to have your tunes!
  • Hat: be prepared that it can get very windy, so make sure you have a hat that is secure if needed
Can you provide private transportation ?

Yes. We are able to provide private transportation for an additional cost. Please send us your exact map location and we can provide you a quote.

If we don’t need transportation how do we get to our boat?

If you do not need transportation we will send detailed directions and a map pin for you to know where exactly to meet your host.

Can I wait until i get to Playa del Carmen to reserve a tour?

Yes. However, we do recommend to reserve in advance to secure availability of a certain yacht or package. It is easier for us to accommodate a reservation that is made with ample time than a last minute one.

Is deposit refundable?

The deposit is a non-refundable deposit unless the tour is cancelled due to severe weather conditions. We will do our best reschedule weather related cancellations otherwise we guarentee 100% of your money back.

Do you have vegetarian, vegan and or gluten free options available ?

When reserving your tour please let us if you or any of your guests have any dietary restrictions and we will be happy to try and accommodate!

Are there life jackets available?

Yes, we provide life jackets for everyone

Are your tours, yachts and boats safe?

Safety is our top priority. We do our best to maintain a safe and secure environment with our certified crew and captains. Nevertheless, we understand  that due to the alcohol provided in the tours we have to be extra careful so we do ask every guest to be responsible for their safety and that of others. We ask everyone to agree to certain rules and sign a safety and waiver agreement before boarding any boat.

Still have questions?

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